fenchiwin's Privacy Policy

1 Information Collection

fenchiwin may collect the following types of information to provide its services:

• Identity Information: Your full name, date of birth, and national identity details — for account verification.
• Contact Information: Email address and mobile number — for account registration and communication.
• Financial Information: Details required for transactions through bKash, Nagad, Rocket, or Upay — for processing deposits and withdrawals.
• Technical Information: IP address, browser type, device type, and cookie data — for platform security and service improvement.
• Usage Information: Your gaming activity, betting history, and time spent on the platform — for providing a personalised experience.

2 Methods of Information Collection

We collect information in the following ways:

• Directly when you fill out a registration form or update your account.
• When you use fenchiwin's services, such as playing games, placing bets, or depositing and withdrawing funds.
• Automatically through cookies and similar technologies when you visit our website.
• From our payment processors (bKash, Nagad, Rocket, Upay) to verify transactions.
• During your interactions with our customer support team.

3 Purposes of Using Information

fenchiwin uses the collected information for the following purposes:

• To create, verify, and manage your account.
• To process financial transactions including deposits and withdrawals.
• To ensure platform security and prevent fraud.
• To inform you about bonus offers, promotions, and important updates — but only with your consent.
• To provide customer support and resolve complaints.
• To ensure responsible gaming and verify age (confirming the 21+ age requirement).
• To improve our service quality and personalise the user experience.
• To comply with applicable laws and regulations.

4 Information Sharing & Disclosure

fenchiwin does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay.
• Technology Service Providers: With trusted technology partners who assist in operating our platform, who are required to comply with our privacy standards.
• Legal Obligations: Where disclosure is legally required as part of a court order, government directive, or legal process.
• Fraud Prevention: With security agencies for investigating security threats or fraudulent activity.

5 Information Storage & Security

fenchiwin applies industry-standard security measures to protect your information:

• SSL Encryption: All data transmissions are secured through SSL/TLS encryption.
• Secure Servers: Your information is stored in secured data centres with no unauthorised access.
• Limited Access: Only authorised staff can access your information, and they are trained to ensure confidentiality.
• Regular Audits: Our security measures are regularly reviewed and tested.

Your information will be retained for as long as your account is active and for a further period as required by applicable legal obligations. Even after an account is closed, some information may be retained for a specified period for legal purposes.

6 Cookie Policy

The fenchiwin website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

• Essential Cookies: Required for core platform operations, such as maintaining login sessions.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: To understand how users interact with the platform, which helps improve the service.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

7 Your Rights

As a fenchiwin user, you have the following rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request correction of inaccurate or incomplete information in your account.
• Right to Deletion: In certain circumstances you can request deletion of your personal information, though this may be limited where legal or regulatory requirements apply.
• Right to Opt Out of Marketing: You can request to stop receiving promotional communications at any time.
• Right to Complain: If you have concerns about how your information is being used, you can contact us.

To exercise these rights, contact us at [email protected] or through live chat.

8 Protection of Minors' Information

fenchiwin is for users aged 21 and above only. We do not knowingly collect information from minors. Age is verified at registration, and if we become aware that someone has created an account under the age of 21, that account will be closed and the associated information will be deleted.

9 Third-Party Links & Services

fenchiwin's services may include third-party game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming. These third parties have their own privacy policies, and fenchiwin is not responsible for how your data is handled within their services. We recommend that you read the privacy policy of the relevant third party.

10 Changes to This Policy

fenchiwin may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users of important changes by email.
• Display a notice on the platform.

Continuing to use fenchiwin's services after any changes means you are considered to have accepted the updated policy.

11 Applicable Law & Jurisdiction

This privacy policy is governed by the applicable laws of Bangladesh. Any disputes relating to this policy will be resolved in the competent courts of Bangladesh. Applicable international standards for data protection and legal compliance are also followed.