fenchiwin Terms and Conditions

Welcome to fenchiwin. These terms and conditions ("Terms") form a legally binding agreement between you and fenchiwin regarding your use of the fenchiwin platform and all its services. By visiting our website, registering an account, or using any of our services, you are considered to have fully accepted these Terms.

This document has been prepared for users in Bangladesh. If you do not agree with any part of these Terms, please stop using our platform. For any questions or concerns, contact our support team.

1.1 User Eligibility

The following conditions must be met to use fenchiwin's services:

• You must be at least 21 years old (available to users aged 21 and above only).
• You must be legally entitled to use services of this kind.
• Each person may register only one account. Opening multiple accounts is strictly prohibited.
• You must provide accurate and complete personal information.
• It is your responsibility to keep your account password and login details confidential.

1.2 Account Security

It is your own responsibility to ensure the security of your fenchiwin account. Report any unauthorised access to your account to our support team immediately. Sharing account details with third parties is strictly prohibited. fenchiwin will never ask for your full password or sensitive information.

1.3 Identity Verification (KYC)

fenchiwin may request documents for identity verification at any time. A national ID card, passport, or other government-recognised identity document may be required. Withdrawals may be placed on hold until the verification process is complete. Providing false information will result in immediate account closure.

2.1 Deposit Rules

• All deposits will be processed in Bangladeshi Taka (BDT).
• You must use a payment method registered in your own name when making a deposit.
• Deposits made through third parties are strictly prohibited.
• The minimum deposit amount is ৳200 for each method.
• fenchiwin reserves the right to investigate any unusual or suspicious deposits.

2.2 Withdrawal Rules

• Withdrawals will only be processed using the same method used for the deposit.
• The minimum withdrawal amount is ৳800.
• Withdrawals are generally completed within 30 minutes to 3 hours.
• Identity verification must be completed before submitting a withdrawal request.
• Wagering requirements must be met before withdrawing winnings earned from bonuses.
• fenchiwin may temporarily place withdrawals on hold under unusual circumstances.

3.1 Welcome Bonus

fenchiwin offers new users a 100% first deposit bonus of up to ৳10,000. For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000. The wagering requirement for this bonus is 10x. Bonus terms:

• The bonus applies to the first deposit only.
• Before withdrawing bonus winnings, you must wager 10 times the total bonus amount.
• fenchiwin reserves the right to grant or withdraw bonuses.
• If bonus abuse is found, the account may be suspended.
• Claiming multiple bonuses from the same household or IP address is prohibited.

3.2 VIP and Cashback Program

fenchiwin's VIP program has five tiers, each offering a weekly cashback benefit:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback
• Diamond: up to 1.5% weekly cashback

Decisions regarding VIP tier changes are at the discretion of fenchiwin. fenchiwin reserves the right to change the terms of VIP benefits.

3.3 General Promotion Policy

• Each promotion will have its own terms and conditions, which will be communicated on the promotions page or by email.
• fenchiwin reserves the right to change or cancel any promotion at any time.
• If bonus benefit abuse is identified, the bonus will be forfeited.
• Bonuses cannot be withdrawn if promotional terms are not met.

4.1 List of Prohibited Activities

The following activities are strictly prohibited on the fenchiwin platform:

• Operating multiple accounts or using another person's account.
• Cheating, using bots, or any kind of automation software.
• Deliberate betting strategies designed to exploit the bonus system (bonus abuse).
• Using the platform for money laundering or illegal financing.
• Providing false identity or documents.
• Harassing or threatening other users.
• Attempting unauthorised access to fenchiwin's systems.
• Syndicate betting or collusion.

4.2 Ensuring Fair Play

fenchiwin is committed to maintaining a safe and fair environment. Our platform uses SSL encryption and all game outcomes are determined by neutral, technology-based methods. If any user's activity appears suspicious, the account may be temporarily suspended for investigation.

5.1 Responsible Gaming Commitment

fenchiwin believes that gambling is a form of entertainment and should be enjoyed responsibly. We place the highest importance on the wellbeing and peace of mind of our users. All users are advised to play within their means and never to bet with borrowed money.

• Set your own daily, weekly, or monthly betting limits.
• Avoid placing extra bets to chase losses.
• See gambling as entertainment, not as a source of income.
• If you feel you have a problem, contact us right away.

5.2 Self-Exclusion

Any user may request a temporary or permanent suspension of their account. This request can be made through our 24/7 live chat support. fenchiwin is committed to protecting minors from gambling. A message to guardians — keep login details out of reach of children and teenagers.

For more information on responsible gaming, please visit our Responsible Gaming page.

6.1 Use of Personal Information

fenchiwin collects and processes your personal information solely for the purpose of providing services. Your information is not sold or transferred to third parties, though it may be shared with relevant authorities where legally required. To view our full privacy policy, please visit the Privacy Policy page.

6.2 Cookie Policy

The fenchiwin website uses cookies to improve your experience. Cookies are primarily used to store login details, preferences, and usage statistics. You can manage cookies by changing your browser settings, though this may affect the quality of the service.

7.1 Limitation of Liability

fenchiwin is not liable for the following:

• Loss caused by internet disconnection or technical errors.
• Delays or failures with third-party services (payment gateways).
• Loss resulting from your own negligence or unauthorised account access.
• Any unforeseen events beyond our control (force majeure).

7.2 Complaints and Dispute Resolution

For any complaint or dispute, please contact our support team first. We review every complaint with honesty and transparency. Complaints must be submitted within 30 days of the incident. Resolving a complaint may take a reasonable amount of time, and we will keep you updated throughout.

7.3 Applicable Law

These Terms are governed by applicable law. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain fully in effect. fenchiwin always respects local laws and regulations.

8.1 Platform Rights

The fenchiwin website, including its design, logo, content, software, and all intellectual property, belongs to fenchiwin. Reproducing, distributing, or commercially using any content without our prior permission is strictly prohibited. Users are granted limited permission to use the platform for personal and non-commercial purposes only.

8.2 Right to Modify Services

fenchiwin reserves the right to modify, suspend, or discontinue any part of its services at any time without prior notice. fenchiwin is not liable for any temporary unavailability due to maintenance or technical improvements. We will make reasonable efforts to inform users in advance of any significant changes.

9.1 Changes to Terms

fenchiwin reserves the right to change these terms and conditions at any time. Updated terms will take effect as soon as they are published on this page. Continuing to use the platform after changes have been made means you have accepted the new terms. We therefore recommend checking this page regularly.

9.2 Account Closure and Termination

You may request to close your account at any time through our support team. fenchiwin may close or suspend an account for the following reasons:

• Violation of these Terms.
• Fraudulent or suspicious activity.
• Providing false information.
• Failure to complete identity verification.
• Legal obligations or regulatory directives.

Any funds legitimately held in the balance at the time of account closure that meet the required conditions will be available for withdrawal.